139: Indecisive Clients - What's Really Going On?

You’ve got the pre-approval. You’re touring homes. You find the one… and then suddenly, nothing.

In this episode, we’re digging into what’s really going on when buyers hesitate, freeze, or completely pull back when everything looks like a green light. Because most of the time, it’s not about the house.

We’re talking about the deeper layers behind indecision. We are talking fear of making the wrong move, overwhelm, financial pressure, analysis paralysis, and the emotional weight of such a big life decision.

Because this isn’t just about contracts and closings it’s about people making one of the biggest decisions of their lives.

If you’ve ever had a deal stall out of nowhere or a client suddenly go quiet, this episode will help you understand what’s happening beneath the surface and how to handle it with confidence and clarity.

Like what you heard? Make sure to follow and review the podcast, and shoot us a message with your thoughts at 

contractsandchaos@gmail.com

@YourHomeGirl_CLT 

@Real.Life.Brenna

Transcript

SPEAKER_00 0:00

Welcome back to the Brennan and Alyssa show. The post-gossip downloading life uh show. That's what we should call this. The we just unleashed all of our stress for the last week to each other in a productive, not abusive type of way. Not abusive.

SPEAKER_01 0:23

I love that. Yeah. Well, and today we today we're gonna talk about clients, specifically indecisive clients. And I think that this is such a pain point right now for so many people. Um, and we're this is buyers and sellers. For I mean, I can I can speak to that specifically. We're not we're not just talking about buyers that are sitting on the fence waiting for 3% interest rates. We're just talking about the the roller coaster ride that some of these clients are are going on and how we can try to eliminate that a little bit.

SPEAKER_00 1:00

Yeah, because and you're right, it is sellers too, because I have two right now that are like yeah, but not yet. Yeah, or they thought they were, and this wasn't more of an indecisive thing, it was a financially they couldn't. Like I broke it down for them. I was like, you're gonna have to bring 25 grand to closing. Do you have it? Yeah, um, but yeah, there it's a lot of and I'm feeling it in my business. I'll be completely transparent. Like my pipeline was stacked, ready to go, and it is like the freaking Sahara right now. I'm just going, okay, I don't have anyone under contract. My last, my recent one just fell out, and everyone I'm working with is like, eh.

SPEAKER_01 1:46

Well, it's because it feels like people aren't like necessarily even pumping the brakes. Like they're not pumping the brakes. Like when they fall off, they fall off hard. Like it's it's not a slowdown, it is a complete stop, 180. And we were just talking off camera, but like instead of looking for three acres and like a farmhouse, we're now looking at a condo in downtown.

SPEAKER_00 2:09

Right. And it's and it's not because of finances, it's because the dream they keep saying is one thing, but then when we get there, and it's not even when we get there, you know what it is? And they but these clients were talking about even in a minute, it they need to stop looking at the internet. Well, and I was just gonna say distracted with the fancy and the pretty, and they're not looking at what they really want life to look like. And you know what? Thinking about it, I am gonna take them to that house, and I'm gonna say that as we're standing in that house. Okay, we're here. I agreed, let's do this. But let's go back to that four and a half hour conversation that we had about the dream and the vision, right? And tell me how this house fits that now. Stop looking at the internet, stop looking at the pretty, look at what the and if the dream has changed, cool. But you need to convey that to me so I understand and can help. And so we can stop wasting my time, your time, sellers' time looking at things that don't fit what you actually want this vision to be.

SPEAKER_01 3:15

So this is the this is the part of real estate that like nobody talks about, right? This is the part that you don't see in the sold posts or the new listing posts. Like, this is the like you said, like these clients are loving everything and then literally not responding to your emails or your phone calls for three weeks, right? Like, we want to go see 12 houses, and then oh my god, we're actually not gonna do any of them. They're ready to move, they want to put an offer in, we're ready to close ASAP, and then suddenly, like, uh, we're gonna wait, right?

SPEAKER_00 3:49

Or it's yes, put the offer in, you send it for signatures, and they say, wait, we want to go look at these other houses. Mm-hmm. Yeah, what the ones you were in love, yes?

SPEAKER_01 4:03

What happened? My favorite is when, and so I for it was an older agent at the KW office when I first started. Um, I had shown I was a brand new baby agent, and I'd shown a client, and I was like, Oh, yeah, yeah, they love it, they're just gonna sleep on it, right? And this agent laughed, and she said, if they sleep on it, they'll never sleep in it. And I was like, Oh my goodness. And I didn't really like I was like, oh ha ha ha ha, right? But now I get it. Yeah, now I understand.

SPEAKER_00 4:34

It's right because the clients I'm currently thinking of, yeah, they were I mean, the house that I showed your client and my client were that was their thing was yeah, we're ready. We'll we'll talk about, we'll finalize everything tomorrow. So I told the agent said I'll have I'll probably have an offer for you tomorrow. Nope. So yeah, that that makes a lot of sense. Um yeah. So let's break down what this what we think is really going on with clients.

SPEAKER_01 5:11

Because it's not it's not usually about the house.

SPEAKER_00 5:13

No, and it's not usually about you either. Don't take it personally. Trust me. Um, you can you can play real estate therapist for four and a half hours on a Sunday and still you know walk them through everything, get them to picture the dream, what the goal is, and they're still gonna send you something different. So let's walk through this. I have found recently that it's mostly the either the fear of making the wrong decision or they're looking at the pretty pictures and they're getting hung up on the pretty and the oh, it's new and it's where and that doesn't fit what we've talked about. But I think there can also be if you haven't really worked through that with them or they haven't worked through it, it can also be a lack of clarity on what they want. Like if they don't know what they want, that's I mean, I I equate it to like when I was car shopping two years ago. I didn't know what I wanted because I wasn't thinking I was buying a car. I was in an accident and then was like, oh crap. So I just bought a beater until I figured it out. Like, but you can't buy a beater until you figure it out in the housing market. Oh nothing more you can't be like my other clients who had to bring 25,000 to the table because you know, less than a lot of people. That's not great for it.

SPEAKER_01 6:41

That's not great for anybody at that point. But I do believe the clarity thing is a big thing. I have clients and we're under contract right now, knock on wood, going well. But our initial onboarding, our buyer consult is like, all right, tell me what you want. Like, let's talk about, like you said, the dream. Tell me what we're looking for, right? And they were like, well, we're really easygoing. Like, if it's two bedrooms, great. If it's three bedrooms, great. Like we love an open concept, but we're okay if it's an older house. Like we don't really love carpet, but if it has carpet, that's fine. And if we love a yard, but if it doesn't really have a yard, that's okay, right? And I'm like, oh no, right. Because sometimes the lack of clarity is harder than the people with the specific wish list, right? Those people that are like, I need four bedrooms, two and a half bathrooms. It has to be at least 2,100 square feet. I need an uh an attached garage, right? Those are things that we can like circle back to and be like, we're not going to see this house because it doesn't have an attached garage. It only has three bedrooms and no bonus space. So you can't even have a flex bedroom, right? This doesn't fit what you need. But when you have clients that are like, I have no idea. Whatever, whatever works is like we're easygoing. We're fine with whatever. That for me is the hardest, right? Because as we started touring houses, they're like, oh, I love this. Oh, I love this. Oh, I love this. But they they weren't similar houses, right? They were all over the place. So, really, after our first, um, our first day out, we looked at five different houses and they were a variety of houses. There was a couple of older ones, a couple of remodels, a new one. And I, it was so hard because I didn't get a like definite. Normally, if you do that with people, you'll get a feeling of what they lean towards, right? And there was, they were equally as just like, oh, this is great. And I'm like, Lord help us all, because that makes it so hard. But after we sat down, we're like, okay, what my favorite question to ask is one to 10, right? That's the easiest way for me to tell if you liked it or if you didn't. Right. So after we went back through their ratings of those five houses, I was like, so what this tells me is we really do like the open concept houses, that you really appreciate a yard with more space, that the bedroom sizes actually do matter more to you than you thought that they did. And a kitchen island has to happen, right? And they're like, oh yeah, okay, yeah, I can see how that works. And then we started dialing in from there on what they were working for. But it it doesn't just, this indecisiveness doesn't just show up in clients that are like, mm, ignoring you, right? This can, just like what's happening with Alyssa right now, this can happen with clients that are very responsive and very active and very out and about and wanting to look and see and do all the different things with these houses, but it shows up in different ways in as far as like we love it, but but yeah, or we love it, write a contract.

SPEAKER_00 9:58

Oh my god, what have we done?

SPEAKER_01 10:00

Okay, fires remorse, right?

SPEAKER_00 10:03

It's okay, yeah. We we it or it's the and this is how I like it technically checks every box. Yeah, yes, we had everything you wanted, but then it's that reality of well, what is life actually going to look like there? It does it fit the picture of what we want our day-to-day to look like, or does it really fit our style like it fit our needs? But what's it gonna cost us to really redecorate? And when I say redecorate, I mean flooring, trims, paint, adding a screened in porch. Like, okay, hold on. Did we did we think we could do this and maybe we can't? Or maybe we don't want that many projects. So, yeah, um, or even comparing houses that aren't comparable. That's my favorite one.

SPEAKER_01 10:55

Uh I had this yesterday.

SPEAKER_00 10:58

Yeah, where it's like, why are these even these are so different to me. So walk me through why. Or the one, I think the one I'm actually truly dealing with right now is the first house we looked at got away. Because initially they saw it and it was too small. Okay. Like it you wanted another bedroom and maybe an office. Cool, not a big deal. And when they realized how much they actually loved it a week later, it was too late. It was gone.

SPEAKER_01 11:29

Yeah. And so now it's people are afraid to make that jump. You know what I mean? That they're like, oh, well, something else could come up and it could be better. Listen to me, there will always be a house that comes up and it could be better, right? Right. But there might not be another house that comes up for three months, and that's past when your lease is up, right? There could and this is not in an effort to force somebody into a house that they don't love, right? But when you get yourself into a pinch of these people that are just like waiting for the perfect house, sometimes it doesn't, or like changing. I have one, and again, God, we're under contract. But originally we started off with a very small pocket of space, right? This is this is the area that we're looking in, very specific criteria. Yes, and it wasn't coming up, and then all of a sudden, the the area gets bigger and that area got and bigger. And then all of a sudden, we're looking at houses an hour and a half away from where they actually want to be. Yeah. Because they're not immediately seeing what they were looking for, you know what I mean?

SPEAKER_00 12:36

And they weren't on like a tight timeline, right?

SPEAKER_01 12:39

They have their lease is up in the next in June, in June.

SPEAKER_00 12:44

Yeah, but even so, I mean, I as I look at it, it's like, okay, what if we have a month of the market? Right, we they have the ability.

SPEAKER_01 12:52

Yes, all of those things. But I think that they get into like people get into a panic, right? They're like, oh my god, it's not on the market, it's never gonna be on the market. And here's here's where agents go wrong, right? We add to our plates, Alyssa, by doing more, right? We start catering, and I'm not saying don't take care of your clients. What I'm saying is if they have a very specific set of criteria or an area that they're looking in, and then suddenly we're running, you know, an hour south and an hour north, and we're headed, we're gonna check out the west side. And we're actually, you know what, we might want to be by the lake. Just it's more showings, it's more travel, but also we're making the indecision worse because then we're not like you said, we're comparing totally different things. A house by the lake is very different than a house in the mountains, right? A house with three acres is very different from a subdivision with a half acre lot in an HOA. So we're only we're only making that problem worse. And in my in my mind, I say we're doing a disservice to those clients, right? Because we're catering to them in a way that's not helpful.

SPEAKER_00 14:10

Well, and you're feeding the overwhelm. Like you and I, because this is our job, we can see 10 or 12 houses and probably be able to think back and go, no, that one didn't have the driveway you liked. It was actually this way, and it had this, or you know, they weren't off because that's our job. But they get all mixed up, right? They are like, no, I swear. I had a client like this a couple weeks ago, and I was like, No, it's not. Do you want to go like I I I I wasn't going to fight with them, obviously, but I was just like, No, you're wrong. Like, trust me. I but it was, it was they had they had seen a couple houses and they were getting a little confused, a little overwhelmed. And I was like, that house, and so I I pulled up the floor plan. I was like, see, like that's not where that was. Um, but yeah, they they get overwhelmed or they fall in love with the look at the pretty houses. And it's like, no, this is this is not HGTV. Right. And this isn't like, you know, and I will, if it takes 50 houses because it there's a very specific need or something, absolutely. Because we thought this had it and we got there. Like we though one, we got to one, the client had it marked all wrong in the MLS. I had no way of knowing. Right. There she said there was a fireplace. I figured it just wasn't in the pictures. Maybe it's in a room that what didn't make the photos. She said there was natural gas. Not in the entire neighborhood, sweetheart. Yeah, that's that's happened more than I like to admit.

SPEAKER_01 15:47

Maybe we should do an episode on that. Like we should, like, double checking yesterday facts.

SPEAKER_00 15:52

Yesterday, where I said I had to call and ask what type of financing are you offering? Well, it's in the MLS. I said, But it's not that's why I'm calling. Like, what are you accepting? Uh, cash and conventional, not FHA. I was like, all right, but that's a whole nother story. But yeah, that is the whole other story. That has happened a couple times. Or like the one that both of our clients went to look at. Um, the photos, I mean, that backyard looked great. You get there in reality, you could have opened a ski slope because it just went right off the side. And I was like, yeah, there was no way for me like to tell that without pulling out like a geographical, topological, whatever that word is map. And still I don't know if it would have shown. Right. Because, you know, like, but yeah, so I I utilize that too.

SPEAKER_01 16:44

If I'm like, if I'm pretty confident that's not it, and it's so far outside the range of where they want to be, I'll be like, take a drive by, right? In this specific instance that we're talking about, these clients um were looking in South Carolina. Well, they were looking here in my area, but then suddenly they found this one-off property in South Carolina. And guess what? Your girl is not licensed in South Carolina. I got no interest. But my bestie is licensed in South Carolina.

SPEAKER_00 17:10

And my other bestie is also not licensed. And I'm taking her clients to South Carolina today.

SPEAKER_01 17:16

So I called Alyssa and I said, listen, here's here's the situation. If they fall in love with this house, that's great. I'm so happy for them, right? But I don't think it's it, but they can't move on.

SPEAKER_00 17:29

Right.

SPEAKER_01 17:30

Right? Because it it might be it. So it actually was funny because I showed them the house that we're actually under contract with before. The morning that they were headed to South Carolina.

SPEAKER_00 17:40

When they walked in and they kept saying, Yeah, the one we saw this morning, I was like, why the hell am I here today? Like we knew. We knew. Why are we? But like, and I wasn't mad at anyone, but I was like, oh, they found it.

SPEAKER_01 17:53

It was so funny though, because when we toured that house that morning, they were going through and they're like, Yeah, but that house in South Carolina, yeah, but that house in South Carolina. So I was like, listen, Alyssa's great, you're gonna love her. Go down, take a look, let me know how it goes, right? And then I they got there, and it, I mean, as I I mean, I thought they would like it more than they did. But I know that they wanted this area, so I wasn't sure what the how it would swing. But that's that's what we're talking about.

SPEAKER_00 18:19

We can it brings up a a good we're gonna write this down for another episode, too, of um what not to do to add value to your house, because that was part of it. Was that house was so whitewashed the furniture was white or light, like not even tan, like white pretty much. Looked like a hospital. They had taken out beautiful hardwood floors and put in gray vinyl. Gray is out, folks.

SPEAKER_01 18:49

I don't know, Australia.

SPEAKER_00 18:50

Yeah, um, the walls used to be a really pretty beige in the old listing. Everything was and it wasn't even high quality paint. It was they went and bought cheap white contractor paint. Ugh. All of the walls, all of the trim, all of the ceilings.

SPEAKER_01 19:05

Oof.

SPEAKER_00 19:06

Yeah, and I like we were all like, they took houses these days, a lot of new construction does not have a ton of character, right? Right. It's something you have to add back in, but that's why it's at the price it's at, unless you're going custom. They had taken like it was it was stark, it's sterile.

SPEAKER_01 19:23

It's sterile, that's the word I was looking for.

SPEAKER_00 19:25

Yeah, so um, but that's part of why too. I'm assuming your house, it had the charm, it had the other things. Like this one had this gorgeous garage. I mean, I'd live in the garage, but um that doesn't make up for where you're living, right? And that's why I keep saying to my clients is take this one part that you're really stuck on that we know we can add pretty much anywhere if we need to. Right. Even with at top of budget, we can still add this. Does the rest of the house, does the land, does the location make up? Take that out of the equation. Does that make up what you truly want? And that's where you doesn't, why are we here?

SPEAKER_01 20:05

Right. And that's where you shift from being just that, you know, people are like, oh, real estate agents just opened doors. So you shift from being a door opener to the advisor that they hired, right? Get clear, go back on that motivation, right? Why are you looking in this area? What are you gonna like you talked about with your clients? What does your life look like in this house, right? Go back to the emotion of it. And then what are what are the hiccups that are are causing this indecisiveness? Is it they have too much flexibility on their timeline? Um, did they just find out that they're expecting a baby? Um, did a job change? Like things like that can lead into sudden changes as well, right? Because their life's changing. So maybe what they're needing or what they're wanting is changing, and that's fine. But if there's no real reason that they're moving, no timeline that they have that they're working for, and no picture of what they want, then it just leads to no decision at all because then we're stuck.

SPEAKER_00 21:11

I think the other, like one of the other elements is, and two clients right now, I have I have this going on, and I don't want to say it's a problem or an issue, but I'm I'm involved in this. They haven't bought or sold in 30 or 40 years. They've watched their kids and their grandkids. I mean, my client literally said to me the other day, one of my one of my problems is or one of my like like one of the things that's making this hard for him is I stand in my house that I built. We built this, and I see all the memories with my kids and my grandkids, and now they have great grandkids, and that's really hard to walk away from. And I was like, and I I trust me, I get it. Like, we're prepping to sell mom's house. I've never truly like I haven't lived in it full time in almost 20 years. And I only lived in it full time for three because like it was Kevin's house. That's gonna be hard because it's still holidays, visits home, mom cooking. Like, I get that. So I think that's another thing is like we can walk them through. Like I did with my clients. I literally, guys, I used the 10-year letter on my clients.

SPEAKER_01 22:30

Um listen, if you haven't listened to that episode, go back. Yeah, go back and listen to the 10-year letter episode.

SPEAKER_00 22:35

Maybe that's a new episode. How to apply this to truly understand your clients' goals. Yeah.

SPEAKER_01 22:41

We're gonna sign this as homework at the buyer onboarding console. Okay, before we start looking at houses, I'm gonna need you to send me your own. I'm not opposed to it.

SPEAKER_00 22:50

I want you to tell me, like if especially if this is the this is the forever house, this is the retirement, I think I might add that to the process. Not maybe a 10-year letter, but hey, I want you to sit down with a cup of coffee or whatever your thing is and really think about what do you want, what does life look like in two years once you've closed on the house that you really love? What's the daily routine? What's the holidays look like? You know, so that we can really find that. Because if we're giving up what we've taken so long to build, it has to be the right one. We're not making things work, we're not fitting, you know, fluted pegs into perfectly round holes, or vice versa, to say, well, it fits, it kind of works, you know. Right. No.

SPEAKER_01 23:35

Yeah, I'm not a I'm not a good enough fan, right? Like they're like, oh, I mean, it's fine. So I think that the easiest thing to wrap their minds around, and it's easy enough for you to keep track of too, as clients, during your onboarding or even after your first time out showing, get really, really, really specific on their three must-haves, right? Or the deal breakers. What will you not buy a house with, right? If it's carpet, if it's the older boxy style rooms, if it's no garage, right? What are those top things? Because this will make your life easier too when they send you that one-off house that they saw on Zillow an hour and a half away, that they're like, actually, I think this might work for us. You're like, actually, it won't, because it doesn't have XYZ. And that's saying that just makes it easier for you because then it gives them a very clear path to follow, gives you a very clear structure, because everything else is just bubbles and noise at that point, right? And then it's their it's their decision. Give them the opportunity to decide. And sometimes it sometimes not to be pushy, but sometimes you know, as a real estate agent, when you've done this enough, you know when they're making a decision.

SPEAKER_00 24:53

So then start sometimes, sorry, sometimes they're waiting for you to say it. Like I asked my clients this weekend, I said, Do you want me to be more firm and more upfront and say, here's what you told me, why are we looking at this? This doesn't fit. Or, hey, you said these are this is a deal breaker, but this has it or doesn't have it. And they were like, Yeah, because we need someone. Okay, I can do that. So sometimes you just they need someone to say that for them.

SPEAKER_01 25:22

And sometimes if there's two like two properties that they're like, oh, well, I kind of like this one and I kind of like this one, start comparing them, directly comparing them. This one's great. You liked the backyard here, but the other one definitely had those bigger bedrooms that you were looking for and it had the back patio, right? And sometimes it requires a second showing. That's what sealed the deal with one of my clients right now is they're like, I really think it was the other house. Like, I really think I liked that other house better. And we went back immediately. I didn't schedule it for another day. I was like, let's, it was vacant, so it was easy. Sometimes you can't do that, but right was like, come on, let's go. And we pulled in the driveway and she got out of the car and she said, This isn't it. And he starts laughing and he's like, I told you.

SPEAKER_00 26:03

Well, and I was that's a great example because sometimes it's not a thing or an element about the house, sometimes it's a feeling. So when you're walking through, okay, it's this one, this one, this one. The other thing I say is, Can I tell you what I saw in you guys when we were there? Yeah, you both lit up. You were both excited. At this other one, yeah, you were excited about this, but did you realize your partner was walking around mentally making a list of the cost of upgrades?

SPEAKER_02 26:31

Yeah.

SPEAKER_00 26:31

Because you love this floor plan. Yes, it and I I closed with clients like this in November. It was lit, I did it right in the house. He was going through literal checklist in his hand. Yep, one floor, this bedroom, big garage, backyard. Cool, buy it. And I saw her when she was like 1980s, light fixtures, mirrors, floors, paint. I don't really love like she was she loves the town of Belmont. We were out in Fort Mill and she was like, and I had to say to them, Hey, this isn't it. Look at look at your wife, this this is not it. And so sometimes it's that emotional of okay, it's technical versus what it what it really does.

SPEAKER_01 27:12

Sometimes they just need that that confidence, your voice of confidence saying this is it, this is a good fit, or that this isn't it, right? Or being able to, if they are being super wishy-washy, being able to have the confidence to say, okay, we've torn these five houses. Two of them really fit what you guys were telling me that you needed. But we're not, I'm not feeling that push that you want to make an offer, right? So what piece is missing for you to put an offer in on A or B, right? Right. Because that again puts you back into that role of advisor.

SPEAKER_00 27:48

Yes.

SPEAKER_01 27:49

That that you're not just a buddy with the key code, that you, this is your job. You need to be discussing and being able to have those conversations with your clients. That you're like, listen, this is house number, and I know you said 50, but I've never shown a client 50.

SPEAKER_00 28:05

I've never shown that many. And but I mean, that was just a crazy example. But yeah, or it can be, hey, I mean, because you can reverse that. Hey, we did write an offer on this and we pulled it. Then we went under contract on this and we terminated, even though technically everything was great. Why? Yeah. What happened here? I need you because I'm looking at it from a realtor standpoint of yes, it checked every boxes. They both lit up in this house. They loved it, you know? And we got the price we wanted, we got the repairs we needed. What happened? Because I thought we I went to literally went to bed one night. I was like, okay, we're on our way to closing, due diligence ends, we're good. And woke up the next morning and went, Oh, I'm sending a termination today. All right. So sometimes it's even at that point of all right, let's we've what's going on? Because there's some type of block here. Is it emotional? Is it financial? What is it?

SPEAKER_01 29:05

And sometimes clients aren't ready, right? And that's something you can't want it more than they do. And that's important to not be so commission oriented to be like, you have to buy this house, right? Right. But sometimes there's a point that you realize that you're also wasting your time. And then you say, okay, let's take a, let's take a breath, right? Like, let's take a week. Let's see what comes on the market. We'll have another conversation. But for now, I think the overwhelm of the properties that we've already seen or the properties we've been under contract, like this is an emotional, this is an emotional process. Let's take a minute and reconvene and see if something else feels different at that point.

SPEAKER_00 29:47

Or like one of the things I did was let's talk before we schedule any more showings. Maybe we need to ask for more than what we've been asking for for information on the house. Like we're yes, it had this many garages, but we got out there because there wasn't a floor plan. We found out the dimensions aren't anywhere what we thought they were. Okay, so now we ask for that before we go to a showing. Um, yes, we saw the CCRs, you read them. I pointed out things that I thought might be an issue, and we did ask a couple questions, but maybe you need to call the HOA yourself and you walk through that, you know, to have that understanding so that we're not doing that once we go under contract and getting we thought one thing and then it was the other, you know. So maybe we need to add some clarif clarification in our process before we're running to that showing that that would have helped us narrow things down.

SPEAKER_01 30:46

Yeah, because agents, I mean, the clearer you make it for your clients, the easier their decision becomes. And I mean, I know we have buyers, we have clients that listen to this too. So if you're a buyer out there and changing your mind, like you change your underwear, I'm gonna need you to sit down with your agent and really talk about your three must-haves, your three no-go's, and just trust that you made the right decision in hiring that agent to not let you purchase the wrong house.

SPEAKER_00 31:17

Right. And know that this episode is not coming from a view of complaining, it's a view of concern and protection because we want, and we you know, like I even said, I always say to all my clients, but my client said it to me. He said, I don't want to buy a house and call you in two years and tell you we've got to sell this. This wasn't it. We said, Yeah, I don't want you to do that either. No, like so. Yeah, this is not using the we love repeat clients, but not that way. We love them, and this is this is us trying to protect you and guide you into the right decision to make sure you're not you're not in that position. So on that note, I think we have covered it. Um yeah, and we will um we'll see you guys next week. Bye guys.